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Info COVID-19

 
 
 

Current travel restrictions

Q: What travel restrictions are currently in place?

A: Access restrictions to Mainland FRANCE are currently in effect. Travellers from the European space must present a negative PCR test less than 72h old to come to France. Depending on your origin outside the EU, you might have to complete a travel certificate attesting to an imperative reason for entering the country, present a negative PCR test less than 72h old and/or might need to quarantine upon arrival.  More information and the downloadable certificate can be found here.

Important information: Anyone over the age of 11 coming to a hotel in the PRINCIPALITY OF MONACO, regardless of their origin and the length of stay, must present a negative PCR test of less than 72 hours before arrival in the Principality of Monaco. Failure to produce said test will result in you being refused check-in. Please note that the test obligation applies also to people who are already vaccinated against COVID-19; vaccination records or antigenic tests are not sufficient. You will need to fill in a form when you arrive.

Anyone aged 11 or over and coming from South Africa, Argentina, Brazil, Chile or India must, in addition to the negative PCR test of less than 72 hours :

  • either isolate themselves for 7 days and perform a new negative PCR test at the end of their isolation period
  • or present the results of two negative PCR tests (the first carried out within 24 hours of arrival and the second carried out 5 to 7 days later)

Reinforced controls will take place at the Principality’s borders.

More information can be found on the website of the Monegasque government.

Please prepare accordingly and also check the conditions for your return.

We also suggest that you keep informed about the latest developments on travel restrictions with this interactive map by IATA.

 

Q: What other restrictions are currently in place in Monaco?

In line with Monegasque regulations, our guests are required to wear a mask whenever in the hotel and in all inside and some outside areas (Casino square, Prince’s Palace and the old town, bus stops…. ) of the Principality. Children under 5 are not required to wear a mask.

Please note that a curfew is currently in place between 12am to 6am. 

Restaurants in Monaco are allowed to open between 6am and 12am (bars, coffee shops etc. included, table service only). The restaurant will give you an attestation upon leaving that you need to present to local authorities in case of controls. You are expected to be home by 12.15am.

The hotel’s restaurant Tavolo is open from Monday to Friday, from 6.30am to 10.30am for breakfast and from 12pm to 2.30pm. From June 14th to 22nd, Tavolo is exceptionally closed for a private event. 

Table reservations are necessary; tables are limited to 8 covers. In line with new governmental directives we are allowed to serve hotel guests, Monaco residents, people who work in Monaco and their families and residents of the neighbouring Alpes-Maritimes and Liguria (up to San Remo) departments as well as club members and Casino players. Please carry a proof of residence or a work attestation or other documentation on you when you dine at Tavolo. Failure to produce supporting documents will result in you being refused access.

Casinos, theaters etc. are also open with strict health protocols. Nightclubs remain closed at this stage.

Our swimming pool is open between 8am and 6pm (closed Thursday morning for cleaning)

More information can be found on the website of the Monegasque government.

 

Q: I am fully vaccinated, do I still need to present a test?

Yes. In line with Monegasque regulations, all our guests over 11 years, regardless of their origin and the length of stay, are required to present a negative PCR test of less than 72 hours at check-in. Please note that the test obligation applies also to people who are already vaccinated against COVID-19; vaccination records or antigenic tests are not sufficient. You will need to fill in a form when you arrive. Failure to produce said test will result in you being refused check-in.

 

 

Guest safety and routines

Q: Which new cleaning routines/rules does Columbus Monte-Carlo have in relation to Covid-19?

A: We are taking all necessary precautions to insure your stay is safe and enjoyable. Our customers and teams safety is our priority. We have obtained the “Monaco Safe” label, a certificate and government guarantee stating that Columbus Monte-Carlo adheres to the preventative measures implemented for clients’ and visitors’ safety.

Here are examples of what we do at our hotel for securing the safety of our guests and teams:

• We follow the guidelines and recommendations of the Monegasque authorities and are certified with the Monaco Safe label
• All guests are provided with information and instructions about COVID-19 related sanitary measures
• We offer disinfectant dispensers in public areas to our guests
• Our Conciergerie and reception desks are equipped with plexiglass screens
• All our staff wear masks and minimizes interactions with guests
• We minimise guest interactions by making sure the elevators and shuttle bus are used by a single person (or a party sharing a room) only
• Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons
• Items presenting a contamination risk (pencils, room directories, etc) will be removed from the rooms and are available on simple demand
• Cleaning of your room on request and the service will be carried out during your absence (only for stays longer than 1 night)
• Our air-condition devices have been thoroughly cleaned and disinfected
• Increased focus on hand hygiene
• Increased cleaning and hygiene protocols

If you have any further questions, please contact our reservation agents (+377 92 05  90 00) before your arrival. Our reception team will give you updated information upon your arrival.

This information is valid until further notice and may be updated

 

Q: Which behaviour is expected of guests?

A: In line with Monegasque regulations, our guests are required to wear a mask whenever in the hotel. We ask our guests, for their own safety, to follow the social distancing and hand sanitation recommendations as displayed at the hotel (read more on the use of the elevators, shuttle service and fitness gallery).

Here are examples of security precautions that anyone can take to protect themselves and others from COVID-19:

• Wearing a mask
• Frequent hand washing
• Have hand disinfection ready
• Avoid unnecessary hand contact
• Avoid touching eyes, mouth and nose
• Cover the mouth with the elbow when coughing and sneezing
• Keep at least two meters away from coughing or sneezing persons

This information is valid until further notice and may be updated

 

 

Cancellation and rebooking

Q: Can I cancel or change my reservation?

A: For all reservations made before March 17th, 2020 and for stays until the end of September 2020, we are applying a flexible policy on prepaid stays:
– Contact us before your scheduled arrival date to arrange postponement of your reservation (upon availability and subject to a supplement depending on the new dates chosen). Please contact our reservation team (+377 92 05 90 00) for more information. Should you reach out to us after your arrival the no show policy of your stay will be applied.

– Claim a refund from your travel insurance : You may ask us for a cancellation fee invoice. Please contact our reservation team (+377 92 05 90 00) for more information.

For all reservations made after March 17th 2020, we are confident that you were aware of the travel restrictions and other risks and therefore the cancellation policy stated in your booking confirmation applies. If you booked a non refundable rate and need to cancel, full penalties will apply. We currently only offer flexible rates, which grant you free cancellation until 48h before your arrival.

If you did not book with the hotel directly, please contact the distributor (booking.com, Expedia etc. ) for information regarding your booking.

 

Q : I am worried due to the spread of Covid-19 and want to cancel my hotel stay, is that possible?

A: It is understandable that one can be worried but we assure you that the well-being, health and safety of our guests and team members is our top priority. You can read more about how we are handling guest safety here. Should you still wish to cancel your stay please contact our reservation team (+377 92 05 90 00) who will inform you of the alternatives.

 

 

Closed or modified facilities & services

Q : Is Columbus Monte-Carlo currently open? 

A: Yes, Columbus Monte-Carlo is open. We also offer a special day-use package for people wishing to rent a room for work reasons.

 

Q: Which facilities might be closed during my stay?

A: Please note that the Columbus Monte-Carlo is taking all necessary precautions to insure your stay is safe and enjoyable. Our customers and teams safety is our priority and we have put measures in place in line with government guidance. As the advice evolves, it is possible as a result that certain facilities like the fitness gallery, the swimming pool, the bar as well as common areas might be not available or their access restricted. Please note that also certain services can be modified. Our reception team will inform you upon your arrival.

 

Q: Can I claim a refund if a facility is closed?

A: Our prices have been adjusted to reflect the possibility of temporary closures of certain facilities, we will therefore not be able to grant further price reductions in case of temporary closure of a facility. We thank you for your support.

 

Q: Is the restaurant open?

A: We guarantee that our hotel guests will be served breakfast and a reduced lunch/dinner menu varying in form (e.g. in the form of a breakfast basket, room service only, buffet style) as the governmental guidelines evolve. Our restaurant TAVOLO is open and guests will be, whenever possible, seated on the terrace facing the Rose Garden, respecting social distancing guidelines. Please note that booking a table and wearing a mask is mandatory and that not more than 8 people can be seated together.

Tavolo is open from Monday to Friday, from 12pm to 2.30pm. From June 14th to 22nd, Tavolo is exceptionally closed for a private event. Room service is available 24H/24H. Please look at the ROOM SERVICE MENU to place your order.

 You can book your table at Tavolo by calling +377 92 05 82 35 or online. ⁠

In line with new governmental directives we are allowed to serve hotel guests, Monaco residents, people who work in Monaco and their families and residents of the neighbouring Alpes-Maritimes and Liguria (up to San Remo) departments as well as club members and Casino players.

Please carry a hotel reservation, proof of residence or a work attestation or other documentation on you when you dine at Tavolo or any other restaurant in town. Failure to produce supporting documents will result in you being refused access.

Our reception team will inform you extensively upon your arrival.

 

Q: Is the bar open? 

A: Unfortunately, for guest and staff safety reasons and in line with government guidelines, our cocktail bar remains closed for normal business in its traditional form until further notice. You can however enjoy your drinks in the hotel lobby between 6am and 4.30pm. You can also order drinks to be consumed in your room 24/7. Our reception team will inform you about your options upon your arrival.